FAQ & Contact

When is the sale?
Market at East Falls is a limited time only sale from December 1st through December 4th.

Who should I contact if I have a question about my order?
Please contact the artist directly via the email address provided in the product listing. If you need additional support, please contact vanessa@rtolighting.com.

How and when will my order ship?
Your order will ship out via USPS, UPS or FedEx the week of December 7th. Please contact the artist directly if you have any questions prior to placing your order.

How much is shipping?
Shipping is free on all orders.

How can I return my order?
Please see the product listing for product return policy information. As policy varies by artist, some items are final sale. If you have any questions, please contact the artist directly.

How can I exchange my order?
Please see the product listing for product exchange policy information. As policy varies by artist, some items are final sale. If you have any questions, please contact the artist directly.

My order arrived damaged. Can I exchange it or get a refund?
Please contact the artist directly via the email address provided in the product listing.

What is your cancelation policy?
As this is a limited time only sale, orders are not eligible for cancelation.